Return & Refund Policy

Effective Date: July 20, 2026

At Furst Impressionz, we are committed to delivering premium-quality pet products. If something isn't right with your order, we're here to help.

1. Return Window

You may request a return or replacement within 7 days of receiving your order.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Include all original packaging, tags, and accessories.
• Be free from pet hair, stains, odors, damage, or signs of use.
• Be accompanied by the order number or proof of purchase.

A 7-day window is common for pet accessories, while hygiene-related exclusions for used items are also widely adopted across the industry.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Products that have been used by pets.
• Products with pet hair, odors, stains, scratches, or bite marks.
• Personalized or custom-made products.
• Clearance, final sale, or promotional items (unless defective).
• Gift cards or digital products (if applicable).

3. Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product
• A manufacturing defect
• The wrong item
• Missing items

Please contact us within 48 hours of delivery.

To process your request, please provide:

• Your order number
• Clear photographs of the product
• Photos of the packaging
• An unboxing video (strongly recommended for faster verification)

Many pet-product retailers require photos and often an unboxing video to verify transit damage or incorrect shipments.

4. Exchanges

We will gladly replace products that are:

• Damaged during transit
• Defective due to manufacturing issues
• Incorrectly shipped

Replacement is subject to product availability. If the same product is unavailable, we may offer:

• A full refund
• Store credit
• A similar replacement product

5. Refunds

Once your returned product is received and inspected, we will notify you of the approval status.

If approved:

• Refunds will be processed to your original payment method.
• Refunds are generally completed within 5–7 business days, although banks or payment providers may take additional time to reflect the credit.

6. Return Shipping

• If the return is due to our error (wrong, damaged, or defective item), Furst Impressionz will bear the return shipping cost.
• For customer-initiated returns (where accepted), the customer may be responsible for the return shipping charges.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will instead follow this Return & Refund Policy.

8. How to Request a Return

Please contact our Customer Support with:

• Order Number
• Reason for return
• Photos or videos (if applicable)

Our team will guide you through the return process and provide return instructions after reviewing your request.

9. Quality Inspection

All returned products undergo a quality inspection.

Returns may be declined if:

• The product has been used.
• Original packaging is missing.
• The product is damaged due to misuse.
• Hygiene conditions are not met.

10. Contact Us

Furst Impressionz

Email:  furstimpressionz@gmail.com

Website: www.furstimpressionz.in

Customer Support Hours:
Monday – Saturday | 10:00 AM – 6:00 PM (IST)